Gaining market share is the silver bullet every online retailer is fighting for. Delighting customers is not about offering the best products; it's all about gaining their trust. Learn all you need to know in Bitly's guide in collaboration with Sales Layers Customer Success Team.
Brand elements that suggest trustworthiness
Using feedback loops to improve products and services
Importance of keeping employees engaged
Tips to improve customer experience
NPS, FRT, CES, and other ways of measuring satisfaction
How Sales Layer’s Customer Success works
The way Amazon applies customer support metrics
What will you learn?
Why your brand needs a strong customer support system
The 3 levels of customer support your business should be estimating
The best ways to track your brand’s customer support efforts
How real brands apply support metrics to their customer experience